Frequently Asked Questions
How long will it take to receive my free poker money?
Once your details have been confirmed it normally between 24-48 hours until the money is credited to your account. On weekends this can take up to 72 hours.
My country is restricted for the initial $9 free. Can I still get the remaining $190 extra cash?
Yes, even though you are not from an eligible country you will still receive $190 in pending bonus money from us as well as the existing promotions.
I am already a player at William Hill, can I still receive free money from William Hill money?
Unfortunately not. Only new players at William Hill can make use of the promotions we offer. Creating a second (duplicate) account with William Hill will result in the suspension of your account(s).
If I don't provide a correct phone number to verify my sign up, can I stil get the $199 free money?
No, if we are not able to verify your account through phone verification your account will not be eligible for our free money promotion.
I signed up with William Hill money and after 3 days I still haven’t received my money. Should I contact William Hill support?
No, William Hill money is responsible for crediting the free money to your account. If you have any questions or it has taken more than 72 hours to receive your free money, please contact us through the contact form or at firstname.lastname@example.org.
How is the $199 free money distributed?
Read more on our bonus information page (link to bonus page). Bonuses are paid out at every 1000 point tier. Once your application has been approved, you will receive $9 to start with. Once you have reached 1000 points, another $10 will be credited to your bankroll. After accumulating a total of 4000 points, a total of $40 will have been credited to your poker account. Once your reach 7000 poker points, you will have received an additional $60 for the 3000 points that you accumulated between 4000 and 7000. For the last 3000 poker points you accumulate, the last $90 will be credited to your account for a whopping total of $199 in free poker money!
What countries can participate in the free money promotion?
Finland, Germany, Ireland, Canada, Netherlands, New Zealand, Norway, Portugal, South Africa, Sweden, Switzerland, United Kingdom, Austria
I have more than 1000/2000/3000 points and I’ve been waiting for the second/third/fourth part of my bonus for over 72 hours. What should I do?
As mentioned, these extra bonus increments are issued once a week, so please wait 7 days before contacting our support. Please mention your username so we can find out what may have happened and credit you the money as soon as possible.